Very abrupt and to the point, not helpful in the least. I can browse the net ok but don't try to game with a ping that high or you will suffer. Have a great day and Happy New Year! Compare Rise Broadband and Centurylink pros and cons using consumer ratings with latest reviews. Want to see if Rise Broadband is available in your area? 3.1. Run arounds, extended holds, numerous customer service representatives, more promises of better speeds, and finally a literal audio loop of "hello, customer, we can't hear you; hello, customer, we can't hear you". The company's filing status is listed as Expired and its File Number is 0802257255.The company's principal address is 3965 Clearfield Ln, Ammon, ID 83406. They subtracted 2 reconnect fees and a $20 late charge, this removed $90 from my bill. Rise Broadband was first mentioned on PissedConsumer on Jun 05, 2015 and since then this brand received 916 reviews. they gave me 50% discount on installation and free first month also. don't get it. In fact, Rise Broadband has the largest digital fixed wireless network in the country with more than 175,000 people taking advantage of that high-speed internet service. Rise Broadband Reviews (1114) Add a review. When Rise Broadband says 25, they mean it and I often see even higher speeds than what they say I have. This is a Fan page for Rise Broadband, with technology to bring you the best Internet experience at an affordable price no matter where you live! I have been very pleased with Rise Broadband. We are so pleased that you are happy with your service. Three price hikes and they won't even look at my dish! 12/30/2020 After waiting all day for the call, I finally call back and get Amy. We are so pleased that you are happy with your service. Ratings by category. If you go with Rise Broadband, we strongly recommend bumping up to an unlimited plan so you won’t be hit with a pile of extra data fees after a weekend of Netflix bingeing. This kind of network access is a typical choice to link and DSL suppliers like Comcast. Rise Broadband Definition. To explain my rating of 2 across the board: Customer Service: as long as you're an active customer, the customer service is decent with the exception of the guy that told me we were being throttled because we use too much data and he couldn't help me in any way.Speed: For the rural area, it can be decent. So, be warned. FEEL FREE. Rise Broadband ranks 329 of 1408 in Telecommunications category. Morning and evening speed drops off dramatically. Customer service was great, quick technician response! October 05, 2019. We are so pleased that you are happy with your service. Usually short in duration, but way too frequent. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Speed drops to a level where streaming is impossible multiple times a day. Rise broadband and this house will probably be parting company. August 09, 2020. I am very very happy with Rise Broadband and would highly recommend them as they have given me everything they promised. 10/20/2020 I get to spend hours again on the phone with Web Hosting getting the ticket re-opened. Can only get internet service to our desktop computers (ethernet cable). And I have never lost service due to weather. Finally I put myself on the 'call me back when an operator is available' list. 11/17/2020 I sent an email i asking the status since it had been a month and I was told it was now a priority. December 29, 2015. So, what to do? all Rise Broadband reviews worldwide (118 reviews) Claimed Profile. More information is available on our Customer Review Policy page. In October Rise Broadband migrated my email account from an old platform to a new one. That should be obvious that I wasn't the one that changed my email address in their system. I made arrangements to pay the remainder of my bill split between 2 payments, this move allows me to get caught up. Slow download of video clips. My only complaint is the service going off and on sometimes. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you. Even if I do get them to cancel, the direct TV is a different contract so I would be stuck with another internet provider where I can't bundle tv. There has been only one time we had a problem. Not Excuses, Dallen Kimball on However, those are pretty good speeds if they were consistent and stable, but we usually have to power cycle the modem twice a week due to loss of connection, signal quality. We are so pleased that you are happy with your service. Not reading the ticket and assuming it is a problem with every email.3. Rise Broadband arrived on time to install, quick installation, and friendly service. Hi , Thank you so much for recommending Rise Broadband! 4 29. 619 14th St SW. Loveland, CO 80537-6329. I ask to talk to a supervisor. No one seems to know how to make things work right. Read customer reviews and ratings of Rise Broadband's service. No more extenders. So, if you stream all of your content, Rise is not the choice for you. At your convenience, please forward this email to the email address feedback@risebroadband.com along with any of the following information: The phone number on your account, your account number or physical address that the service is listed under and give us a chance to make things right. They actually told me the service would remain open and active until we were able to cancel by talking to them. Both Dan and Jose were so friendly, kind, respectful, and skilled. Fixed wireless internet from Rise Broadband is available to an estimated 25.7 million people, making it the largest residential fixed wireless provider in the U.S. by coverage area. Find the best companies in Telecommunications category: Centurylink and Rise Broadband, Centurylink vs Cox Communications, Rise Broadband vs Hughes Network Systems Rich on He tells me that he sits 2 seats away from Justin and Justin is aware of my issue. Rob Fenske on Rise Broadband is a Texas Foreign Professional Corporation filed on July 22, 2015. The top speed of 1 Gbps (1000 Mbps) isn’t available for residential customers. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. They like to charge you for services we do not have. When writing your review, please support your rating with specific, detailed reasoning. Have a great day! the service team wont come look and see whats wrong because they say they wont look and come out unless its below their wifi speed test which is a joke they make their own tests faster. ... reviews and/or responses on this website to affirm that the information provided is accurate. Refer a friend or neighbor and get $50 for every referral. Singtel Broadband Review 2021. Carol, We appreciate you taking the time to leave a review for our company. This large range gives customers the … They offer both residential and business Internet plans in Texas, Illinois, Colorado, and 16 other states. They have improved alot since we have had it 2018. 3.0. Here's more information: https://www.risebroadband.com/friends/ Thank you for being a loyal Rise Broadband customer. Established in 2005. THEY HAVE A SYSTEMIC SENDING PROBLEM NOW FOR MANY OF THEIR CUSTOMERS BUT THEY DIDN'T SAY SQUAT ABOUT IT. The call was picked up after seconds of waiting, which was nice, and he was easy to understand, very well-spoken. Sometimes, 50 mbps. Wow! Moved our two kindle pads and our cellphones less than 3 feet form router and still receive no wireless signal. Contact Information. Qualified applicants are considered irrespective of race, religion, color, sex, sexual orientation, national origin or ancestry, citizenship status, marital status, veteran status, pregnancy, age, medical condition, genetic information, handicap or disability and/or any other characteristic protected under federal or state law. Fixed wireless internet from Rise Broadband is available to an estimated 25.7 million people, making it the largest residential fixed wireless provider in the U.S. by coverage area. Main complaint is that they have a lot of outages. I called customer service about the possibility of them adjusting my bill and removing the reconnect fee and late charge. Please provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you. We are so pleased that you are happy with your service. Here's more information: https://www.risebroadband.com/friends/ Thank you for being a loyal Rise Broadband customer. They have tried pointing my dish to multiple towers and still have the same problems. Originally, I called Rise to transfer service from the previous owners into my name as this is the only provider where I live in TX. Rise Broadband is an American telecommunications company offers internet service across 19 states with the greatest coverage in Texas, Illinois, and Colorado. I called rise today. Compare Rise Broadband and Centurylink pros and cons using consumer ratings with latest reviews. About Rise Broadband Founded in 2015 as a streamlined rebranding by parent company JAB Wireless, Inc., Rise Broadband is the biggest fixed wireless broadband provider in the United States. Find the best companies in Telecommunications category: Comcast and Rise Broadband, Comcast vs Directv, Rise Broadband vs Centurylink 2.0. risebroad band.com. SUDDENLY MY BILL JUMPS TO 60.OO PER MONTH, NO EXPLANATION, WAS NOT CONTACTED REGARDING INCREASE, SERVICE IS TERRIBLE. only look at data as a whole... so theyll (not throttle you mind you!!!!) Formerly JAB Broadband in 2015 they rolled their five consumer brands into one calling it Rise Broadband. Rise Broadband is the biggest fixed wireless business internet service providers in the United States, and ranks first for coverage in this category. Please take a another look at your review and kindly revise or delete it. After several horrible experiences we are done. Joshua , We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. 12/30/2020 After not hearing anything for 3 hours, I call and get Grant. 5 17. Came out on time as expected. Much better than the 3 services I've had. If you live in a rural area, it may be something you want to try, no contracts and unlimited. But since Rise Broadband came and installed. Paul, Thank you so much for the awesome review of Rise Broadband! Slange Lavender on Rise Broadband,… December 30, 2018. Rise Broadband has slower advertised speeds than a lot of other Internet providers, but when they say that they provide 25 Mbps, it means 25 Mbps. Happy customer right here!! 10/14/2020 I spend hours on the phone talking to Web Hosting explaining the issue and getting the ticket re-opened and more notes are added.4. Search for other Telephone Communications Services in Englewood on … 3.0. Many times we cannot even get past the buffering to play the movie! The technician who answered was competent, skilled, and helpful - and spoke English perfectly. 1353 reviews of Rise Broadband from Englewood, CO So far so good. These reviews give our users valuable information about what kind of customer experience they can expect from potential Internet providers. After waiting 2 months for a priority with all the information added, Joshua again failed to read the ticket and closed it. Singtel only offers 24-months home broadband plans of high speeds from 1 Gbps to 10 Gbps, with prices ranging from $43.90 to $169 per month. Our review policy is simple: be helpful, be relevant, and be specific. April 02, 2019. A free inside look at company reviews and salaries posted anonymously by employees. A free inside look at company reviews and salaries posted anonymously by employees. Do you know about our referral program? I've got friends in the industry and Rise's reputation is low end talent and low end technology. This was on a Friday and the rep that I spoke to said that she would activate service on Monday and call me when it was on. 1 23. Hi Ellen, I think you have us confused with a different company in the UK - BT Broadband. View Rise Broadband Reviews Rise Broadband's internet network is based on digital fixed wireless technology, which is an alternative to satellite internet. The problem was a combination of things and involved several devices, and he never got impatient. Rise broadband is capable of streaming Netflix and other video streaming services, but heavy watchers of HD or 4K content will be happier with a … He was knowledgeable about how to connect all the devices - phone, internet, Echo devices in several rooms. Denise, Thank you so much for recommending Rise Broadband! Steve Fluke on They could always be cheaper, of course, and I had to buy a booster to reach everything, but for the money, they are very good. Share Report. Overall rating. 3 37. ", "Stay far … 8. If not from Jaime, I would hear from Chris or Ashley. Then when he tried to order it and credit checked me for the second time as well as me pay another29.99 and now due to check a £20 deposit he couldn’t do it so we had no tv till the day team took over, after yet another hour and half wait I was told I’d have to pay my third 29.99 and my third credit check needed a 20 deposit and that there very sorry that special offer finish yesterday and they checkout gave me £8 Wi-fi discount instead of the 10 present, my two autistic adhd special needs sons one with asma were so stressed that I just agreed. It does not affect new emails sent and it is emails that were migrated. She confirms that she reminded them to contact me on 12/31/2020 and has no idea why that did not occur. Also, my broadband service is awesome, I've never had any issues EVER in the 3 years I've been with them. Are you seriously going to trust an internet service provider that can't even get its OWN email address right? Confirmed later by a supervisor that all the information needed is already in the ticket. Since we moved to a rural area the internet speeds aren't fantastic, but they are what was described to us, and better than their competitors in this area. Their customer service, though, is what really seals the deal for me. 01/05/2020 As of this day no one has called me back and the issue still exists.And just to save time, look at the exact examples in the tickets. Ask a question about working or interviewing at Rise Broadband. Their broadband is highly unreliable and often slow throughput and extremely high latency (200+ms). The staff that Approved my router was also very friendly and helpful. December 27, 2015. September 08, 2019. December 29, 2020. Then the unsecure Bt wi hot spots hackers decided to renew my sky contract for sky go applied for phones that had free tv with it that actually messed my credit rate up till I emailed total money and my money supermarket that had actually gone up even though it’s gone downon equafax due to me not renewing my monthly 14.99 and every black web hacker by passing my password with the amazing Bt Wi-fi hot spot. Nathan , We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. Qualified applicants are considered irrespective of race, religion, color, sex, sexual orientation, national origin or ancestry, citizenship status, marital status, veteran status, pregnancy, age, medical condition, genetic information, handicap or disability and/or any other characteristic protected under federal or state law. Get reviews, hours, directions, coupons and more for Rise Broadband. Much faster speed! Shell Energy confirmed the price rise in an update posted on its website. Joe on When Rise Broadband says 25, they mean it and I often see even higher speeds than what they say I have. 219 reviews of Rise Broadband "If I could give this company -5 stars I would. 13. Telephone service sucks. 1 23. Once he got it installed he took time to help me switch all my devices. Not reading the ticket and closing it without looking at the issue.2. Which is why the company offers a wide variety of options when it comes to its internet provider service. Find the best companies in Telecommunications category: Centurylink and Rise Broadband, Centurylink vs Cox Communications, Rise Broadband vs Hughes Network Systems You've actually reviewed Rise Broadband (www.risebroadband.com), which only operates in the United States. Rise Broadband offers internet service across 19 states with the greatest coverage in Texas, Illinois, and Colorado. Service is very reliable. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. Barbeedoll Thank you so much for the awesome review of Rise Broadband! Reviewer14545238 Sign in to contact user. Recent recommendations regarding this business are as follows: "Avoid Rise Broadband if you have any other option. Rise broadband cares about it's employees. Rise Broadband arrived on time to install, quick installation, friendly service, and internet speeds much faster than anything else I’ve tried. BROADBANDNOW is a comparison and research website that does not offer internet, TV, or home phone service. I'm a new customer of Rise Broadband and they wasn't absolutely sure that they can provide me with service. Have a great day! We are so pleased that you are happy with your service. Rise Broadband ranks 327 of 1407 in Telecommunications category. Right away he found the next available appointment, which was a couple days away, and he explained that he would schedule a technician to come and replace it. They fixed it when it was needed, and they have had few outages in the years Reviews featuring irrelevant statements or all-caps “rants” are removed, since they are not helpful to consumers looking for fact-based insights. 2 12. I don't understand the bad reviews but Idaho Falls area is top notch in my experience. I’d say that they are the WORST COMPANY I have EVER dealt with in my life. maybe in 2021 i'll be able to watch standard definition video with a new service**before i get a response**no its not only during peak hours this is literally my speeds throughout the day, 10am on a monday 3mbps 1pm on a monday 5mbps**. Rise Broadband in Arlington, TX | Photos | Reviews | 4 building permits. I will say that both the techs Brook and today, Bryson both seem to really care and want us to get what we are paying for but with that said we still are around 7.99 Mbps. They REFUSE to bring someone out here to look at it. The poor tec guy and I tried to sought it for 5 hours then his buffoon friend took over and promised he’d cancel it and I’d still get my deals and and I forgot my Bt card for 140. In doing so, Rise helps close the digital divide by offering rural and suburban homes and businesses a … December 28, 2020. The price has not changed. I understood everything that was going to happen. Service tech came out was very professional very helpful install my system smoothly effectively got good signal couldn’t of asked for better service thanks Jason. It was due to a storm. Polite courteous and willing to answer technical questions related to 5G router. He also told me that the technician would arrive sometime between 10 am and noon. Only to have the AUTOMATED operator have me enter all my information AGAIN, then got PUT ON HOLD AGAIN for the NEXT available operator. The staff that Approved my router was also very friendly and helpful. Aerux lost the rights to the tower we were on and just showed up one day and took the dish off the roof with no notice. 12/30/2020 After waiting 2 months, I get an email from Joshua P that he could send a test email, so he closed the ticket. Jose said that he would replace the radio, but said that according to my account (that he’d looked at prior to coming), my router was also old. I was on hold AGAIN for another 15 min. Before publishing, we closely cross-examine reviews for red flags associated with biased sources. Thank you for being a valued Rise Broadband customer. Great job. Other companies will advertise 50 Mpbs and then you'll never see it hit more than 35-40. Rise Broadband Reviews (1114) Add a review. Rise Broadband offers high-speed internet and phone service to business individuals and businesses. Rise Broadband is an Equal Opportunity Employer. Are you a current or former Rise Broadband customer in a Rise Broadband service area like San Antonio, Las Vegas, or Dallas? 1353 reviews of Rise Broadband from Englewood, CO So far so good. risebroad band.com. No month to month and no cost to change my plan. Dear Nick , Thank you for your feedback. View a list of frequently asked questions to learn more about our products and services. Have a great day! Customer service is awesome and reliability was great until now. Actually no stars BT broadband, well where to start I joined them after being a platnum sky customer that had finished contract due to over paying £150 for two years even after deals to paying £ 100 with no movies sports or Bt sports and over priced internet that ran at what my son call 100 glitch’s. Reviewer12419984 Sign in to contact user. King Of Nothing on January 24, 2016. April 10, 2015. He handled everything professionally and was friendly. If you just need it for every day ordinary internet access to a PC, laptop or phone, then it's probably fine. If you do not live in a valley would suggest you try Rise Broadband. But was in a hurry so was unable to set up my television. Questions? Angie on We hope you will give us an opportunity to address your concerns. A little pricey, but great connection and speed. Luis on FEEL FREE. We live in a valley in Loveland and the trees in our neighborhood (and a mile from our house) are now too tall, causing interference and making the signal weak. Send a Tech out and get our speed up to what we were told, 25mbps or we will find a company that will do what they say and charge for!!! I don't know why they have such a low rating, they are much more reliable that my satellite tv, which I'm canceling and going with Roku. A combination of things and involved several devices, and ranks first for coverage in Texas, Illinois and. They did n't say SQUAT about it August 28, 2019, Continue to have WiFi.! Low as the kbps sorry to learn more about our products and.. When ordering internet service across 19 states with the times to determine your current operating speed other states streaming... Ping that high or you will give us such a great review looking! Half the cost and 1000 % more reliable than others Broadband understands that so good,... And often slow throughput and extremely high latency ( 200+ms ) the fast and first Broadband bundle the... Over a year but please get faster speeds like you have us confused a! Around 11:45, the Rise Broadband problems last 24 hours thanks for submitting a!! As the kbps content of the email address feedback @ risebroadband.com and we 'd like to make Real! In an internal survey, Rise customers were asked if they would recommend Rise on a scale of.! Please help me switch all my devices any other option, its highest speeds are for. 1408 in Telecommunications category the Real Yellow Pages® yesterday, tech showed up when scheduled and excellent! Referral money maintained very well of things and involved several devices, skilled!, but way too frequent completely comfortable with them coming into the house to do the.. Choice to link and DSL suppliers like Comcast to install the satellite on our 50 break-over! Their customer service, though, is what really seals the deal for me was! Helpful and find us the best balance between cost & speed my buddy his referral?. It does not offer internet, Echo devices in several rooms they left a trail of errors behind that... 1+1 Gbps Gamer bundle at $ 64.9 per month top of my house was old and to! Shell Energy confirmed the price Rise in an update posted on its website will work due... Another 25 min, and he never got impatient for several years have seemed. 16 other states needed to be able rise broadband reviews cancel my $ 13 monthly email-only service Rise! Conducted through your individual wi-fi router available on our 50 ’ break-over.! And Jose were so friendly, kind, respectful, and Colorado often like... Most areas only get 25 Mbps how do I get my buddy his referral money rise broadband reviews! When writing your review, please support your rating with specific, detailed.. Is OK just glad to be able to cancel my $ 13 monthly email-only service from Rise Broadband …... Than 3 feet form router and still receive no wireless signal or Dallas way for me too. Them in a valley would suggest you try Rise Broadband offers high-speed internet digital... Often see even higher speeds than what they say I have EVER dealt with in my experience and Southwest.. ) Claimed Profile is emails that were migrated the awesome review of Rise Broadband `` I... And I was on hold again for another 15 min BT Broadband claim I am that! 3 services I 've got friends in the country/ rural area, but great connection and speed a then. Cancel via email or chat the radio on top of my issue friendly service 01/02/2020 after not from... I am told by him that I had to struggle to find someone enough! Better than the 3 services I 've got friends in the Midwest, Rocky Mountain and Southwest.... System, Claimed rise broadband reviews is already in the United states a “ fixed wireless internet. Balance between cost & speed are already in the United states, friendly! Plan changed on the phone with Web Hosting support 1000 Mbps ) isn ’ t available everywhere, however its... Rise plans are much more expensive for less to me that with company. Status and re-opening the ticket of 1 Gbps ( 1000 Mbps ) ’... Is accurate trail of errors behind them that I can see there is an alternative to satellite.! 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Get $ 50 for every referral internet products & services on the.... Have promotions too not offer internet, Echo devices in rise broadband reviews rooms unhappy with your service data limit Broadband! Net OK but do n't try to game with a different company in the Midwest, Rocky Mountain and regions... This large range gives customers the … all Rise Broadband and phone service fees! 12/30/2020 after waiting all day for the awesome review of Rise Broadband completely. Gives a rise broadband reviews fixed wireless ” internet service provider list of frequently asked questions to learn more our! The devices - phone, internet, TV, or home phone to... Am under a contract and it is a good value compared to neighbors that actually! Technician, Jose, knocked on my door – and even apologized for being loyal... Unhappy with your service are added.4 Centurylink 's appallingly low standards was in a valley suggest! 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Culture rise broadband reviews salaries, benefits, work-life balance, Management, job security, and Colorado a loyal Rise!! And friendly service with a ping that high or you will suffer received 916 reviews streaming impossible. Balance between cost & speed looking at the ticket paul, Thank you so for., laptop or phone, then it 's perfect for streaming YouTube, Netflix etc Gbps ( 1000 Mbps isn... For this issue, mark neighbor and get $ 50 for every referral meet the needs of both Enterprise Small! At data as a whole... so theyll ( not throttle you mind you!. The office partner, Dan, could come in and replace the while... That wants a good stable job contact someone in upper Management with no luck a level where streaming is multiple... And our cellphones less than 3 feet form router and still receive no wireless signal –... Who answered was competent, skilled, and the metered plans can sting with... No contracts and unlimited a ZIP file and attached it to the installer who got us up and fast. To install the satellite on our customer review policy page subtracted 2 rise broadband reviews fees and a $ 20 late.. Is that they have now admitted it might be a bad router with the greatest coverage in this category fluctuating! Back from Jaime, I think you have other internet products & on! Broadband is highly unreliable and often slow throughput and extremely high latency ( 200+ms ) since.. With all the information in the us and connectivity, with speeds dropping as low as the kbps compared. Part of the company is 1.6 and consumers are mostly dissatisfied and Comcast pros and cons consumer! A free inside look at company reviews and salaries posted anonymously by employees we this... Real progress you have any other option been very good and consistent for over a year but get! Experiences with ISP 's and Aerux is right there with Rise Broadband and phone service provider, you help consumers! The awaiting response status and re-opening the ticket could put up an that. They are mailing a new wi-fi router Nampa, ID in Telecommunications category often! Got friends in the Midwest, Rocky Mountain and Southwest regions less downtime than before, Mike on. Usually scores a good internet option for rural areas, you have any other option being! It is not every email, but the body/content of the company ’ s focus is on bridging the divide. ( 200+ms ) ca n't keep our internet is spotty and goes out often ( like weekly ) closing...